FAQ

When is an approved refund issued?

How we apply this - Straightforward process: After an approved return is received and inspected, we issue the refund to the original payment method; issuer posting normally takes 5-10 business days after issuance.

What return and exchange choices are available?

Service approach - Customer-ready standard: Yes. During the 30-day window, eligible products can be returned or exchanged and gocontigoprairie bears approved return postage.

May I stop an order before dispatch?

Process clarification - Store-specific explanation: An unshipped order may be canceled; a shipped order is handled under the Refund Policy.

Will the order include tracking?

Process overview - Store-specific summary: We provide trackable shipment details after dispatch and carrier handoff.

How long do processing and transportation take?

Store responsibility - US-focused rule: Processing normally takes 1-2 business days, followed by an estimated 4-6 business days of carrier transit.

What are the support contact details?

How we apply this - Outcome-based support: Email support@gocontigoprairie.shop or call 512-779-9280 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Where does the store deliver?

Store responsibility - Accessible outcome: The current market is the United States, where every order receives complimentary standard shipping.

How should Contigo drinkware be cared for?

What to expect - Measured explanation: No. Product construction varies, so each item's own care and safety directions must be followed.

Store contact information

Service commitment - Store-specific direction: Customers can reach gocontigoprairie through these current store contact details.

Business name: gocontigoprairie

Trade name: gocontigoprairie

Email: support@gocontigoprairie.shop

Phone: 512-779-9280

Physical and return address: 1005 Marsh Ave, Centralia, Washington, 98531, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).