Refund Policy
Order guidance - Store-specific rule: To keep post-purchase service straightforward, gocontigoprairie accepts eligible returns and exchanges requested within 30 days of delivery.
Return destination
1005 Marsh Ave, Centralia, Washington, 98531, United States
Return eligibility
Store process - Policy-based practice: The return process starts with a request made inside the 30-day window; proof of purchase and included parts should accompany the item.
Service approach - Practical support: Customized items, clearance and Final Sale goods, gift cards, and opened products of an intimate or hygiene-sensitive nature are excluded from discretionary returns.
Store practice - Transaction-focused procedure: Quality and fulfillment problems—including damage, defects, wrong items, and missing items—remain eligible for the remedies required by this policy.
Cancellation before shipment
Store process - Structured expectation: A cancellation may be requested before shipment. Once an order has shipped, its return or exchange is governed by this Refund Policy.
Refund method and timing
Customer assurance - Measured direction: After we receive and inspect an approved return, we issue the refund to the original payment method; the bank or card issuer normally posts it within 5-10 business days after issuance.
Return shipping responsibility
Direct guidance - Responsive process: gocontigoprairie supplies and pays for the approved return method in both change-of-mind cases and cases involving product or fulfillment problems.
Exchange requests
Applicable procedure - Support-oriented information: An exchange can be requested within 30 days after delivery; the replacement is confirmed according to available inventory.
Store contact information
Practical application - Direct responsibility: Customers can reach gocontigoprairie through these current store contact details.
Business name: gocontigoprairie
Trade name: gocontigoprairie
Email: support@gocontigoprairie.shop
Phone: 512-779-9280
Physical and return address: 1005 Marsh Ave, Centralia, Washington, 98531, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
How approved return shipping is handled
Process overview - Verified practice: An approved return uses a free prepaid return label supplied at gocontigoprairie's expense, whether the reason is discretionary or a product or fulfillment problem. There is no restocking fee.